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Developing a "hard shell" is not the goal. To remain unbothered and unmoved is not the way. Let yourself feel things, to feel everything. And then release. Learn to let in the sting of something sharp, the weight of heavy, the sadness when there is pain. Sensitivity is not a character flaw, and crying is not a weakness. The key is to not let these thorny emotions take up residence. To treat them as worthy visitors into your home, but never a permanent roommate. Keep yourself open enough to actually experience your life, but disciplined enough not to drown in it. Feel the difficult emotion. Thank the difficult emotion for its lesson and memory. Then politely show it the door.